Providing advanced technical support to end-users via phone, email, hardware and software issues.
Diagnosing and resolving complex software problems, including operating systems and office productivity applications, and escalating more difficult issues to higher-level support teams.
Configuring and maintaining desktops, laptops, printers, and other peripheral devices, including troubleshooting hardware issues.
Managing and maintaining an accurate inventory of all IT equipment and software, including tracking equipment warranties and service agreements.
Coordinating with third-party vendors for repairs and maintenance of IT equipment and software.
Assisting with the deployment of new hardware and software to end-users.
Assisting with the design and implementation of IT-related projects, such as hardware or software upgrades.
Providing training and support to end-users on software and hardware use.
Assisting with user account management and access control.
Maintaining accurate and up-to-date documentation of IT processes and procedures, including creating user manuals and training materials.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.