FOR U.S. MANAGED SERVICE PROVIDERS
Offshore IT Support Pricing for U.S. MSPs
Understand exactly what it costs to scale your team with dedicated engineers from South Africa.
At a glance
Typical cost range
Dedicated engineers are priced as a fully burdened monthly rate. This covers salary, benefits, equipment, management overhead, and workspace.
Rates vary by role and experience level, but most MSPs land in a range that delivers meaningful savings while maintaining quality.
Compared to U.S. hiring
MSPs that move to this model typically see 30–40% savings on staffing costs compared to hiring equivalent roles in the U.S.
That includes salary, benefits, recruiting, onboarding, and the hidden costs of turnover that erode margins over time.
What affects pricing
Every MSP has a different team structure, so pricing is tailored. Here are the main factors that shape the cost.
Experience level
Junior, mid-level, and senior engineers are priced differently based on years of experience and certifications.
Role type
L1 help desk, L2 desktop support, L3 systems/network engineering, and NOC monitoring roles each carry different rates.
Working hours
South Africa is 6–7 hours ahead of U.S. Eastern, making real-time overlap straightforward. Extended or after-hours coverage adjusts the rate.
Detailed pricing breakdown
For a full breakdown of costs by role, experience level, and engagement model, see the detailed pricing page.
View detailed pricing for offshore IT engineers